Privacy Policy
This Privacy Policy describes how Quality Home Products of Texas ("QHP," "we," "us," or "our") collects, uses, and protects information through the ThousandCranes platform — our business-management system and the customer-facing services it powers, including our website chat assistants, customer portal, scheduling links, payment pages, and communications. It also covers the brands we operate, including Quality Home Products of Texas, Living EcoWater, and Premium Home Products.
1. Information we collect
- Identity and contact information — name, phone number, email address, and service address, provided when you request information, schedule a consultation or service visit, become a customer, or communicate with us.
- Service and equipment records — the products you own or purchase, appointment history, work orders, installation details, warranty information, and photos taken in connection with service work.
- Payment information — payments are processed by our payment processor using tokenization. We retain transaction records (amount, date, card type, and last four digits) but do not store full card numbers on our systems.
- Communications — chat conversations with our assistants, phone calls (which may be recorded and transcribed), text messages, and emails, along with delivery and engagement information such as whether an email was opened.
- Technical data — basic device and browser information and locally stored session data needed to keep our pages working. We do not use third-party advertising trackers.
2. Automated assistants
Our website chat (assistants such as Sara, Sabrina, and Zoe) and our phone assistant (Riley) are automated AI services. They identify themselves as assistants, and their conversations are stored and may be reviewed by our staff to schedule your request correctly, improve service quality, and maintain accurate records. Automated conversations are used to route and schedule your request — decisions with legal or similarly significant effects are made by people, not by the assistants.
3. How we use information
- To provide, schedule, and follow up on sales consultations, installations, and service work;
- To process payments, maintain accurate accounts, and administer service agreements and warranties (including submitting warranty claims to equipment manufacturers);
- To communicate with you about appointments, service, billing, and — where you have not opted out — offers and promotions;
- To operate our business: internal reporting, financial reconciliation, staff scheduling, and quality review;
- To comply with legal obligations and protect our rights.
4. QuickBooks and accounting data
ThousandCranes connects to Intuit QuickBooks Online under an authorization granted by our ownership. Through Intuit's API we access our own company accounting records — invoices, sales receipts, and company information — solely for internal financial reporting and reconciliation.
QuickBooks data is never sold, shared with third parties, or used for marketing. Access credentials (OAuth tokens) are stored securely on our systems, are used only to retrieve the records described above, and can be revoked at any time from our Intuit account, which immediately ends the platform's access.
5. Text messaging (SMS)
By providing your mobile number to QHP, you consent to receive text messages from us related to your appointments, service, and account, and — only where you have separately agreed — marketing messages. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out, or HELP for assistance. You can also manage contact preferences by calling us at 281-955-3400.
No mobile information or text-messaging originator opt-in data and consent will be shared with, or sold to, third parties or affiliates for marketing or promotional purposes.
6. When we share information
We do not sell personal information. We share it only with:
- Service providers who process it on our behalf — cloud hosting (Microsoft Azure), payment processing, email and telephone/SMS carriers, and the AI provider that powers our assistants (Anthropic) — each bound to use it only to provide their service to us;
- Equipment manufacturers (for example, generator or water-treatment manufacturers) when needed to register products or process warranty claims on your behalf;
- Retail partners through whom you requested our services (for example, an in-store lead program), limited to what that program requires;
- Authorities when required by law, subpoena, or to protect safety and legal rights.
7. Security
Information is encrypted in transit, access inside the platform is restricted by role-based permissions, staff sign-ins use managed authentication, and payment credentials are tokenized by our processor rather than stored by us. No system is perfectly secure, but we design for least-access and audit what our systems do.
8. Retention
We keep customer and service records for as long as needed to service your equipment, honor warranties and agreements, meet accounting and legal requirements, and resolve disputes. Records no longer needed for these purposes are deleted or de-identified.
9. Your choices and rights
- Marketing opt-out — every marketing email includes an unsubscribe link; reply STOP to any text; or call us and we will set your preferences (marketing-only, all texts, or do-not-contact).
- Access, correction, deletion — Texas residents may request to know, correct, or delete the personal data we hold about them under the Texas Data Privacy and Security Act. Contact us using the details below; we will verify your identity and respond as the law requires, and you may appeal a decision by writing to the same address.
10. Children
Our services are directed at homeowners and businesses and are not intended for children under 13. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy as our services change. The effective date above always reflects the current version, and material changes will be posted on this page.
12. Contact us
Quality Home Products of Texas
555 East Airtex Drive, Houston, TX 77073
Phone: 281-955-3400
Web: www.QualityTX.com